Terms of Service

Astraiv Technologies provides high-performance custom software engineering, AI intelligent systems, distributed cloud architecture, and technical consulting services. - **Statement of Work (SOW)**: Each client engagement is governed by a dedicated Statement of Work or commercial proposal defining deliverables, architectural milestones, technology stacks, pricing, and delivery timelines. - **Mutual Agreement**: Engaging Astraiv or executing an SOW constitutes binding acceptance of these Terms of Service alongside any custom Master Services Agreement (MSA) executed between the parties.

We believe in unconditional, unencumbered client ownership: - **100% Client Ownership**: Upon full payment of milestone fees, all bespoke source code, UI/UX designs, database schemas, and custom algorithms developed specifically for the client transfer completely and exclusively to the client. - **Pre-Existing Frameworks & Boilerplates**: Astraiv retains ownership of its internal reusable engineering libraries, development toolchains, and open-source contributions. The client is granted a perpetual, irrevocable, royalty-free, worldwide license to utilize and modify any incorporated Astraiv frameworks within their bespoke application. - **No Vendor Lock-In**: We construct platforms with standard, documented, cloud-native technologies (Next.js, Node.js, PostgreSQL, Docker, Kubernetes) ensuring clients can independently host, deploy, and maintain their codebases.

Astraiv treats all proprietary client information with institutional rigor: - **Mutual Non-Disclosure**: All trade secrets, architectural schematics, business roadmaps, client data, and proprietary algorithms shared during discovery or execution are protected under strict mutual confidentiality. - **Code & Credential Isolation**: Developer access to client repositories, staging environments, and production systems is governed by role-based credentials, SSH keys, and encrypted secret vaults. Astraiv developers never share or commit private client keys or customer data to public repositories.

Project milestones adhere to structured engineering sprints: - **Sprint Reviews & Demo Sign-Off**: Deliverables are deployed to staging environments for client validation. Clients have an agreed acceptance window (typically 10 business days) to review features and submit revision requests. - **Payment Terms**: Invoices for milestone phases or dedicated monthly retainer sprints are payable within the net terms defined in the SOW (typically Net-15 or Net-30). Late payments may result in temporary staging deployment freezes. - **Warranty & Hypercare**: Astraiv includes a 30 to 90-day post-launch warranty window (as defined in the SOW) to rectify any functional defects or deviations from approved specifications at zero additional charge.

For clients engaging Astraiv for DevOps, Cloud Architecture, and Managed Infrastructure: - **High-Availability Targets**: We engineer systems targeting 99.9% uptime across multi-region cloud infrastructures (AWS, Cloudflare, Supabase, Google Cloud). - **Incident Response Levels**: P1 critical production outages are prioritized with initial technical response within 1 hour. P2 and P3 issues are addressed within standard business hours as dictated by the support agreement. - **Third-Party Outages**: Astraiv is not liable for infrastructure downtime caused by global outages of upstream cloud providers (e.g. AWS regional power losses, Cloudflare global edge degradation).

To the maximum extent permitted by applicable law: - **Liability Cap**: In no event shall either party's total aggregate liability arising out of or related to these Terms exceed the total fees paid by the client under the specific Statement of Work giving rise to the claim. - **Consequential Damages**: Neither party shall be liable for indirect, incidental, punitive, or consequential damages (including loss of profits or data interruptions). - **Governing Law**: These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of West Bengal, India, without regard to conflict of law principles. Parties agree to submit to the jurisdiction of competent courts in Kolkata, India, or mutually agreed international arbitration.

Legal notices, contractual revisions, or enterprise MSA inquiries should be addressed to: - **Email**: legal@astraivtechnologies.com / info@astraivtechnologies.com - **Corporate Entity**: Astraiv Technologies, Ashoknagar, Kolkata, West Bengal, India.